In the coming months, UW Madison will participate in the ARL sponsored
LibQUAL+ survey. There will be a campus wide survey conducted in late
Spring 2004 to elicit user feedback on the quality of library service.
In addition to the UW-Madison campus wide survey, Law Library and Wendt
Engineering Library will be conducting their own surveys. Additionally,
other UW System campus libraries will also be participating in the
LibQUAL+ survey. The basic survey contains 22 core questions, a box in
which respondents can make comments, some questions about respondent
demographics and about the respondent's library use. The survey
instrument is designed to measure the gap between the respondents'
desired and expected level of library service and the level that is
perceived as being received.
The LibQUAL+ survey is designed to assist libraries in soliciting ,
tracking, understanding, and acting upon users opinions of service
quality. The program's centerpiece is a rigorously tested Web-based
survey bundled with training to help participating libraries
assess and improve library services, change organizational culture,
compare themselves to their peers, and market the
library. As of spring 2003, more than 400 institutions have participated
in LibQUAL+, including colleges and universities,
community colleges, health sciences libraries, law libraries, and public
libraries.
Information about LibQual+ is available from the LibQual+ Web Site http://www.libqual.org/ which includes a LibQual+ FAQ as well as other background information about the survey and about the project.
UW-Madison LibQUAL+ Task Force:
LibQual+ group email list: lib-qual@library.wisc.edu
LibQual+ FAQ (for public)
Timeline:
Survey Results: (PDF format)
Message sent to library staff from Ken Frazier, Jan. 22, 2004:
All staff,
This spring the UW-Madison Libraries (in addition to other system
libraries) will be conducting a library service quality survey. The
survey, called LibQual+ will provide essential information and data for
us to use in planning for the future. The survey is part of a larger
effort led by the Association of Research Libraries to measure library
service quality and identify best practices.
We are doing this not only to assist us in planning for the future of
the libraries, but also to help us identify our strengths and weaknesses
in supporting the mission and vision of the libraries and the
university.
The LibQual project will be carried out on this campus by a team of
individuals comprised of Susan Barribeau, Sue Center (Law Library), Karl
Debus-Lopez, Mary Folster, Elisabeth Owens, Rachel Watters (Wendt
Library), and Tanner Wray. More information about the survey and its
implementation will be shared at a Public Services Forum to be held on
Tuesday, February 24, 2004, 1:30-3:00 p.m., 126 Memorial Library.
Questions can be addressed to the group at lib-qual@library.wisc.edu or
you may contact any of the team members directly. You will also find
additional information on the Library Web site at:
http://www.library.wisc.edu:4000/colldev/libqualuwmad.htm
Ken Frazier, Director
General Library System
Page updated: July 16, 2004
For corrections to this page contact sbarribeau@library.wisc.edu
URL of this page: http://www.library.wisc.edu:4000/colldev/libqualuwmad.htm